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Returns, Refunds & Warranty Policy

This policy governs returns, refunds, and warranties for products purchased through Motolines.

Last Updated: January 2026

Important: Motolines is a marketplace. Warranties and returns are handled by individual vendors. This policy provides general guidelines; specific vendor policies may vary.

1. Product Returns

1.1 Eligibility

  • Return eligibility depends on vendor policy (displayed on product page)
  • Products must be unused and in original condition
  • Original packaging must be intact
  • Return request must be made within the vendor's return window (typically 7-14 days)

1.2 Non-Returnable Items

The following items are generally not eligible for return:

  • Installed parts (once fitted to a vehicle)
  • Custom or special-order items
  • Electrical components that have been opened
  • Fluids and lubricants (opened containers)
  • Items marked as "Final Sale" or "Non-Returnable"

1.3 Return Process

  1. Contact the vendor through your order page
  2. Provide order number and reason for return
  3. Wait for vendor approval and return instructions
  4. Ship the item back (shipping costs may apply)
  5. Refund processed upon vendor inspection

2. Refunds

2.1 Refund Processing

  • Approved refunds are processed through the original payment method
  • Refund timelines depend on payment provider (typically 5-14 business days)
  • Partial refunds may apply for items not in original condition

2.2 Refund Deductions

The following may be deducted from refunds:

  • Return shipping costs (unless item is defective)
  • Restocking fees (if specified by vendor)
  • Damage or missing components

3. Defective Products

For defective products:

  • Report within 48 hours of delivery
  • Provide photos/videos of the defect
  • Vendor will arrange return at no cost to you
  • Full refund or replacement will be provided

4. Wrong or Incompatible Parts

4.1 Vendor Error

If you received the wrong item:

  • Full refund or correct item sent at vendor's expense
  • Return shipping covered by vendor

4.2 Customer Error

If you ordered the wrong item:

  • Standard return policy applies
  • Return shipping at customer's expense

4.3 Guaranteed Fit Policy

For products purchased using our vehicle compatibility system and marked as "Guaranteed Fit" for your registered vehicle:

  • Free returns if the part doesn't fit
  • Full refund or exchange
  • Must be unused and in original condition

5. Warranty

5.1 Warranty Provider

Warranties are provided by vendors or manufacturers, not Motolines. Warranty details are displayed on each product page.

5.2 Warranty Claims

  1. Contact the vendor with your order number
  2. Describe the issue and provide evidence
  3. Vendor will assess the claim
  4. Approved claims result in repair, replacement, or refund

5.3 Warranty Exclusions

Warranties typically do not cover:

  • Normal wear and tear
  • Damage from improper installation
  • Damage from misuse or accidents
  • Modifications or alterations
  • Commercial or racing use (unless specified)

6. Installation Issues

  • Installation complaints must be raised directly with the service provider
  • Motolines may assist in mediation but is not liable for installation quality
  • Separate warranty may apply to installation services

7. Dispute Resolution

If you cannot resolve an issue with a vendor:

  1. Contact Motolines Customer Support
  2. We will mediate between you and the vendor
  3. Decisions are made based on evidence and policies
  4. Motolines' decision is final for platform disputes

8. Consumer Rights

This policy does not affect your statutory rights under Bahrain Consumer Protection Law or applicable GCC consumer protection regulations. You may have additional rights under law.

9. Contact

Customer Support: support@motolines.com
Hours: Sunday - Thursday, 9 AM - 6 PM (Bahrain Time)